提示：點擊↑ 上方"小芳老師"免費關注哦
Hello again. Last time on English at Work, we heard Anna leaving Tom crying into his cold pizza.He may not have had the evening he was expecting, but for Anna it was a huge success.She came up with an idea for a new plastic vegetable and now she needs to pitch it to Paul, the boss.
大家好，歡迎再次來到職場英語。上次我們講到Anna離開，留下Tom對著冷披薩哭泣。也許他沒度過自己期望的夜晚，但對Anna來說，這可是個大成功。因為她想出了開發新式塑料蔬菜的主意，現在正準備推薦給老闆Paul呢。
(On phone)… so I think I’ll go for the blue, Marge, it matches my eyes… well almost…
（打電話中）Marge，我覺得還是買藍色吧，看起來非常順眼。。
Morning Denise!
早上好，Denise！
Oh, hello Anna… (back to phone/whispering)…yes, Anna, bright girl, what she sees in Tom I’ll never know… what?!... ha, ha, I’m sure you would…
哦，早上好，Anna。（接著悄悄打電話）對，是Anna。真猜不透她是怎麼看Tom的。。。什麼？。。。哈哈，你肯定。。
Oh hi Tom. You’re in early.
嗨，Tom，來的挺早嘛。
Uh? Oh yeah, couldn’t sleep after you’d left.
啊？哦，是啊，你走後就沒睡著。
Tom, it was a fantastic night – unforgettable in fact. Thanks so much.
Tom，謝謝你給了我一個不可思議、難忘至極的夜晚！
(On phone/whispering) Did you hear that Marge? She said it was ’unforgettable’! Looks like they’re getting very serious…
（悄悄地打電話）Marge，你聽到沒？她說昨晚令人難忘！看來他們現在很認真啊。。。
You’re such a gossip, Denise. The only think Anna is serious about is her new idea. How’s it going Anna?
Denise，你真八卦！Anna唯一認真的是她的想法。進展怎樣了，Anna？
I’m really excited about launching a new product, although Tom doesn’t seem so keen.
我很興奮，畢竟開發新產品了嘛！可Tom似乎不太感興趣。
Don’t worry about him. You need to concentrate on convincing Paul that your new idea will bring in the business.
別擔心他。你得集中精力說服Paul，讓他相信你的想法能帶來生意。
But how?
但我要怎樣做呢？
You need to pitch the idea to him but before that, you need to do some research.
你得把想法推薦給Paul，但在這之前，你要做一些研究。
Yes, of course – research – but how do I do that?
恩，當然得做研究。可是要怎麼做？
Check out the competition, work out some costs and find out what new product people would really like to see. Why not do a customer survey?!
核實競爭、算出成本、找出顧客想要什麼新產品。對了，你為何不做個客戶調查呢？
A customer survey. Right. But what should I ask?
客戶調查？對，但我要問哪些問題呢？
Say: ‘Could I ask for your opinion on a new product we are hoping to develop?’ ‘What plastic products do you currently use?’‘What products would you like us to make in the future?’, ‘How do you feel about the idea of selling plastic vegetables?’, ‘Any particular vegetable you would like to see?’
‘請問您對我們希望開發的新產品有何想法？’‘您目前在使用哪些塑料產品？’您希望以後我們生產哪些產品？’‘您對銷售塑料蔬菜有何看法？’‘您想看到哪種特別蔬菜？’
OK, so it’s like a questionnaire. I need to do some cold calling again!
好的，和調查問卷差不多嘛。看來我得再打幾個無約電話了！
Good luck!
祝你好運！
I think I’m going to need some help with this. Tom, Denise, have you got time to help me… please?
我想我需要些幫助。Tom， Denise，你們有時間嗎？幫我個忙唄？
Of course Anna.
當然可以，Anna。
Yeah, well it’s a bit tricky with my… ouch… sprained arm. But go on. As it’s you.
幫唄，雖然我的扭傷胳膊不太方便，但沒關係，你的忙我肯定會幫。
Thanks. We need to call up some companies and find out how interested they would be in buying plastic vegetables.
謝謝。我們要給幾個公司打電話，看他們對購買塑料蔬菜有多大興趣。
Oh lovely. I love talking to people on the phone.
哦，太好了，我就喜歡電話聊天。
You certainly do Denise!
一點沒錯，Denise，你真那樣。
Good Denise. If you work your way through our business directory, call our existing customers and ask these questions.
太好了，Denise。你去看看企業名錄，給現有客戶打電話，問下這些問題。
I’ll get onto it straight away.
好的，我馬上去辦。
Great, and Tom, could you help me by cold calling some new businesses?
太好了。對了，Tom，你能幫我給新企業打無約電話嗎？
Oh yeah sure. I’ve got loads of contacts.
當然可以，我聯繫人可多了！
I suppose I had better make some calls too. (Looks through directory) Hmm, let’s try this one. (Dialling) 7-4-3-9-1-0-0 (Phone rings)
我也應該打幾個電話吧~（翻看電話本）恩，試試這個吧。（撥號中）7439100（電話鈴響了）
Hello. Plastic Purr-fection. Can I help you?
你好，完美塑料公司。請問需要幫忙嗎？
Oh hi. I’m Anna from Tip Top Trading, we make and sell plastic fruits.I’m trying some to get some opinions on a new product we’re trying to develop. Can you spare a few minutes to help me?
哦，嗨，我是頂級貿易公司的Anna，負責製作並銷售塑料水果。我想問下您對我們即將開發的新產品有何想法？您能抽出幾分鐘時間幫下忙嗎？
Well I’m quite busy at the moment but I’ll try and help.
說實話我現在很忙，不過我會盡力幫你。
Thank you. I’ll be as quick as I can. Firstly, what plastic products do you use at the moment?
謝謝。我會盡快完成。首先，您目前在使用哪些塑料產品？
All sorts – plastic balls, plastic fish, plastic mice…
恩，各種啊，比如塑料球、塑料魚、塑料鼠。。。
Plastic mice?! Oh, I see. And… errr… what sort of things would you like us to sell… in the future?
塑料鼠？！哦，我明白了。呃。。。那您希望以後我們銷售哪些產品呢？
Let’s think… erm … more squeaky toys.
我想想啊。。。恩，多點吱吱響的玩具吧。
Squeaky toys?! What about plastic vegetables?
吱吱響的玩具？！那塑料蔬菜怎麼樣？
Do they squeak?
它們能吱吱響嗎？
Err, not really. I think there might be some confusion here. Do you use plastic fruits in restaurants and shops?
呃，不能。我想您誤會了。您在餐館和商店裡使用塑料水果嗎？
No. We just sell plastic toys… for cats, hence the name ‘plastic purrfection’.
不用，我們只賣貓咪玩具，因此才起名為‘完美塑料’。
Oh I see, ha, ha. A good name, but, I’m sorry you’re not really the business I was looking for. Thanks for your time anyway. Bye.
哦，我明白了，呵呵。好名字。很抱歉，您不是我們真正尋找的企業，但還是感謝您抽出寶貴時間回答我的問題。再見。
Bye. (Aside) get down Tiddles!
再見。（旁邊）快下來，小貓咪！
Uh-oh Anna. It’s a good idea to check exactly what type of business you are calling before carrying out your survey. Better luck next time!If you’re doing some research and want to get the opinions of your customers, here’s a reminder of the questions you could ask:
啊哦，Anna。做調查前，你得先弄清楚人家是做什麼的。祝你下次好運嘍！如果您正在做研究，想獲得客戶的意見，那麼您可以參考以下幾個問題：
Could I ask for your opinion on a new product we are hoping to develop?
請問您對我們希望開發的新產品有何想法？
What plastic products do you currently use?
您目前在使用哪些塑料產品？
What products would you like to see us sell in the future?
您希望以後我們銷售哪些產品？
How do you feel about the idea of selling plastic vegetables?
您對銷售塑料蔬菜有何看法？
Any particular vegetable you would like to see?
您想看到哪種特別蔬菜？
Let’s find out how the team is getting on.
一起去看看團隊進展吧~
That was fun. I called ten companies, asked them your questions – one man asked me out for dinner –anyway, I’ve created a database and put all the information there.
太有趣了！我給十家公司打電話，問了你們的問題，有一個男的竟約我去吃飯。。。不過話說回來，我已經建了個數據庫，把信息都放裡面了。
(Boasting) Well I’ve called twenty companies and they all say plastic vegetables would be a great addition to their range… especially aubergines!
（炫耀地）我給二十家公司打了電話，他們都表示對塑料蔬菜感興趣，尤其是茄子！
Great. Well, I had some success too so I’ll put all the results in that database.Thanks everyone. (Typing on computer) Oh no… what’s happened? Denise! Denise! Everything’s disappeared off the computer!
太棒了。我也取得了一些成功。現在把結果都輸入數據庫裡吧。謝謝各位嘍！（在電腦上打字）哦，不要。。。發生什麼事了？Denise! Denise!電腦上啥都沒有了！
Hey, my computer’s gone blank. We’ve lost all our documents!
嘿，我的屏幕也空白了。完了，文件全沒了！
Oh no a computer crash! Has Tip Top Trading lost all its valuable information? Find out next time in English at Work. Bye!
哦，電腦死機了！頂級貿易公司丟了所有有價值的信息嗎？請在下期職場英語中尋找答案吧~~拜拜。
點擊“閱讀原文”，聽更多BBC地道英語！
閱讀更多 小芳老師 的文章
