亞馬遜公佈了新政：
Temporarily prioritizing products coming into our fulfillment centers
We are closely monitoring the developments of COVID-19 and its impact on our customers, selling partners, and employees.
We are seeing increased online shopping and as a result some products such as household staples and medical supplies are out of stock. With this in mind, we are temporarily prioritizing household staples, medical supplies and other high-demand products coming into our fulfillment centers so that we can more quickly receive, restock, and ship these products to customers.
For products other than these, we have temporarily disabled shipment creation. We are taking a similar approach with retail vendors.
This will be in effect today through April 5, 2020, and we will let you know once we resume regular operations. Shipments created before today will be received at fulfillment centers.
Please note Selling Partner Support does not have further guidance.
Frequently asked questions
What products am I able to ship to FBA?
We are prioritizing household staples, medical supplies, and other high-demand products coming into our fulfillment centers so that we can more quickly receive, restock, and deliver these products to customers. Most of the products we are accepting at this time are in the below categories.
Baby Products
Health & Household
Beauty & Personal Care (including personal care appliances)
Grocery
Industrial & Scientific
Pet Supplies
Listing products in an inaccurate category is a violation of our listing policies and may result in account suspension.
Is Amazon taking similar steps for retail products?
Yes.
Where does this apply?
This is currently being applied to the US and EU marketplaces.
What if I already have a shipment on its way?
Shipments created before March 17, 2020, will be received.
What happens to my products that are in an Amazon fulfillment center but are not in one of the above categories? Can I still sell this item on Amazon?
Yes, if your product is already on its way and/or in our fulfillment center, you can continue to sell it.
I believe my product is a household staple and/or a medical supply, but I am not able to create a shipment. What should I do?
We determine if a product is a household staple, a medical supply, or both based upon the listing. At this time we are not accepting requests to re-classify listings.
My product is listed within the prioritized categories, but I am not able to create a shipment. What should I do?
If your product is correctly classified and you are not able to create a shipment, then the product in question is not prioritized at this time.
I don’t sell household staples or medical supplies. What is going to happen to my business if I can’t replenish my products?
We are making these temporary adjustments in order to prioritize household staples, medical supplies, and other high-demand products coming into our fulfillment centers so that we can more quickly receive, restock, and ship these products to customers. You may continue to sell product already in our fulfillment centers. This will be in effect March 17, 2020, through April 5, 2020, and we will let you know once we resume regular operations.
We understand this is a change to your business, and we did not take this decision lightly. We are working around the clock to increase capacity and yesterday announced that we are opening 100,000 new full- and part-time positions in our fulfillment centers across the US.
Can I still sell non-household staples or medical supplies through merchant-fulfilled channels?
Yes.
What happens if my Inventory Performance Index (IPI) score falls because of this?
We are working diligently to account for this change in your IPI score and in storage limits for the following quarter.
暫時優先考慮進入我們的履行中心的產品
我們正在密切監視COVID-19的發展及其對我們的客戶，銷售合作伙伴和員工的影響。
我們看到在線購物的增加，因此一些產品（如家庭必需品和醫療用品）缺貨。考慮到這一點，我們暫時優先考慮進入我們的履行中心的日常必需品，醫療用品和其他高需求產品，以便我們可以更快地接收，補充和運送這些產品給客戶。
對於這些以外的產品，我們暫時禁止了發貨創建。我們正在與零售供應商採取類似的方法。
這將在2020年4月5日生效，一旦恢復正常運營，我們將通知您。今天之前創建的發貨將在履行中心收到。
請注意，“銷售合作伙伴支持”沒有進一步的指導。
經常問的問題
我可以運送到FBA哪些產品？
我們正在優先考慮進入我們的履行中心的家庭必需品，醫療用品和其他高需求產品，以便我們可以更快地接收，補充庫存並將這些產品交付給客戶。我們目前接受的大多數產品都屬於以下類別。
嬰兒用品
保健與家庭
美容與個人護理（包括個人護理用具）
雜貨店
工業與科學
寵物用品
在不正確的類別中列出產品會違反我們的列出政策，並可能導致帳戶被暫停。
亞馬遜是否對零售產品採取類似步驟？
是。
這在哪裡適用？
目前，這已應用於美國和歐盟市場。
如果我已經在運送貨物怎麼辦？
將會收到2020年3月17日之前創建的發貨。
我在亞馬遜運營中心內但不在上述類別之一中的產品會如何處理？我還能在亞馬遜上出售該商品嗎？
是的，如果您的產品已經在運輸途中和/或在我們的履行中心中，則可以繼續銷售。
我相信我的產品是家用必需品和/或醫療用品，但我無法發貨。我該怎麼辦？
我們根據清單確定產品是家用必需品，醫療用品還是兩者兼有。目前，我們不接受重新分類列表的請求。
我的產品列在優先類別內，但我無法創建發貨。我該怎麼辦？
如果您的產品已正確分類，並且您無法創建貨件，則此時該產品的優先級不高。
我不出售家庭主食或醫療用品。如果我無法補充產品，那我的生意將會怎樣？
我們正在進行這些臨時調整，以便優先考慮進入我們的履行中心的日常必需品，醫療用品和其他高需求產品，以便我們可以更快地接收，補充和運送這些產品給客戶。您可以繼續在我們的履行中心中銷售產品。這將在2020年3月17日至2020年4月5日生效，一旦恢復正常運營，我們將通知您。
我們瞭解這是對您的業務的更改，因此我們不會輕易做出此決定。我們正在全天候工作以提高產能，昨天宣佈我們將在美國各地的履行中心開設100,000個新的全職和兼職職位。
我還能通過商戶渠道銷售非家用主食或醫療用品嗎？
是。
如果我的庫存績效指數（IPI）得分因此而下降，該怎麼辦？
我們正在努力解決您下一個季度的IPI分數和存儲限制的變化。
賣家群裡都炸開鍋。訂單腰斬，貨物無法入倉。
危機之下，亞馬遜賣家將何去何從？
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