一、基本短语
Time to volume 及时大量生产
Time to money 及时大量交货
FOUR CONTROL YSTEM 四大管制系统
Engineering control system 工程管制系统
Quality control system质量管理系统
Manufacturing control system生产管制系统
Management control system经营管制系统
Classification整理(sorting, organization)-seiri
Regulation整顿(arrangement, tidiness)-seiton
Cleanliness清扫(sweeping, purity)-seiso
Conservation清洁(cleaning, cleanliness)-seiktsu
Culture教养(discipline)-shitsuke
Save 节约
Safety安全
二：英文缩写
质量人员名称类
QC quality control 品质管理人员
FQC final quality control 终点质量管理人员
IPQC in process quality control 制程中的质量管理人员
OQC output quality control 最终出货质量管理人员
IQC incoming quality control 进料质量管理人员
TQC total quality control 全面质量管理
POC passage quality control 段检人员
QA quality assurance 质量保证人员
OQA output quality assurance 出货质量保证人员
QE quality engineering 质量工程人员
质量保证类
FAI first article inspection 新品首件检查
FAA first article assurance 首件确认
CP capability index 能力指数
CPK capability process index 模具制程能力参数
SSQA standardized supplier quality audit 合格供货商质量评估
FMEA failure model effectiveness analysis 失效模式分析
FQC运作类
AQL Acceptable Quality Level 运作类允收质量水平
S/S Sample size 抽样检验样本大小
ACC Accept 允收
REE Reject 拒收
CR Critical 极严重的
MAJ Major 主要的
MIN Minor 轻微的
Q/R/S Quality/Reliability/Service 质量/可靠度/服务
P/N Part Number 料号
L/N Lot Number 批号
AOD Accept On Deviation 特采
UAI Use As It 特采
FPIR First Piece Inspection Report 首件检查报告
PPM Percent Per Million 百万分之一
制程统计品管专类
SPC Statistical Process Control 统计制程管制
SQC Statistical Quality Control 统计质量管理
GRR Gauge Reproductiveness & Repeatability 量具之再制性及重测性判断量可靠与否
DIM Dimension 尺寸
DIA Diameter 直径
N Number 样品数
三：其它质量术语类
QIT Quality Improvement Team 质量改善小组
ZD Zero Defect 零缺点
QI Quality Improvement 质量改善
QP Quality Policy 目标方针
TQM Total Quality Management 全面质量管理
RMA Return Material Audit 退料认可
7QCTools 7 Quality Control Tools 品管七大手法
通用之件类
ECN Engineering Change Notice 工程变更通知(供货商)
ECO Engineering Change Order 工程改动要求(客户)
PCN Process Change Notice 工序改动通知
PMP Product Management Plan 生产管制计划
SIP Standard Inspection Procedure 制程检验标准程序
SOP Standard Operation Procedure 制造作业规范
IS Inspection Specification 成品检验规范
BOM Bill Of Material 物料清单
PS Package Specification 包装规范
SPEC Specification 规格
DWG Drawing 图面
系统文件类
ES Engineering Standard 工程标准
CGOO China General PCE龙华厂文件
IWS International Workman Standard 工艺标准
ISO International Standard Organization 国际标准化组织
GS General Specification 一般规格
部门类
PMC Production & Material Control 生产和物料控制
PCC Product control center 生产管制中心
PPC Production Plan Control 生产计划控制
MC Material Control 物料控制
DC Document Center 资料中心
QE Quality Engineering 质量工程(部)
QA Quality Assurance 质量保证(处)
QC Quality Control 质量管理(课)
PD Product Department 生产部
LAB Laboratory 实验室
IE Industrial Engineering 工业工程
R&D Research & Design 设计开发部
附：外贸邮件常用语句！
外贸工作中，最常用的沟通方式就是邮件，而在邮件中使用正式的商业用语会让你的客户感觉到企业的专业，从而更有助于生意上的合作。
今天，就给大家摘录一些常用语句供参考学习：
1. Thank you very much for your kind reply.
2. We would like to take this opportunity to introduce our company and products。
3. Thank you for your inquiry dated on *** (date of the email from your customer) concerning *** (your product).
4. It gives us great pleasure to send along the technical information on the model together with the catalog and price list.
5. Received with thanks. (收到某附件并表示感谢。)
6. Inquiries regarding our new product, *** (your product), have been coming in from all parts of the world. (有点吹牛的成分，但主要是为了吸引客户的重视。)
7. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. (如果觉得自己的价格会偏高，可以这么说。)
8. The falling market here leaves us little or no margin of profit. (拒绝客户的还价要求时，可以跟客户这么解释。)
9. Our current situation leaves us little room to bargain.
10. We will make every possible effort to speed up delivery. (为客户争取尽快发货。)
11. In response to your letter of *** (the date), we regret your complaint very much. (处理客户的抱怨。)
12. Please kindly find the attached BL darft, Thanks. (让客户查收附件常用的表述。)
13. Please kindly find the telex release letter as attached, and confirm your receipt by return.
14. Pls check and confirm your receipt by return. (要求收到后回复。)
15. Enclosed is our brochure.
16. We hope you will reconsider the offer. (委婉地让客户重新考虑下订单。)
17. Should you have any inquiry, please kindly feel free to let us know.
18. We look forward to hearing from you soon.
19. We look forward to the opportunity of being of service of you.
20. Thank you again for your kind cooperation.
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