1.打電話：當你知道你想找某個人時
- Could I speak to…?
- Could you put me through to…, please?
- Could you connect me to…, please?
2.接電話：告訴打電話的人需要查看那個人在不在。
- Just a moment please. I'll just check if he's available.
- Please hold (the line). I'll put you through to her now.
3.接電話：打電話要找的人不在
- I'm afraid he's on another line；
- I'm afraid his line is busy；
- I'm afraid he's not answering his phone；
- I'm sorry but she's meeting a client；
- I'm sorry but she's in a meeting with…
- I'm sorry but she's away from her desk;
- I'm sorry but she's out of the office;
- I'm sorry but she's out of the country;
- I'm sorry but she's flying to New York;
- I'm sorry but she's on a business trip;出差
- I'm sorry but she's not in today;
4.接電話：讓打電話的人留個訊息
- Can I take a message?
- Would you like to leave a message？
- If I can take your name and number, I’ll ask him to call you back；
5.打電話：自願留下訊息
- Could I leave a message？
- Could you ask him to call me back?
- Could you tell her I called?
6.接電話：你想要留下什麼消息？
- What would you like me to tell him?
- If you can tell me your name and number, I’ll make sure he calls you back as soon as possible.
- Just a moment please while I find a pen and some paper. Okay, got it now. Please go ahead.
注：Please hold on 比 Just a moment正式一點；of course比sure正式一點。
如何給別人電話留言
1.自我介紹
- Hello this is XXX.
- Hello, My name is XXXX.
2.說明時間和留言緣由
- It's ten in the morning.
- I'm phoning (calling, ringing) to find out if…
- I'm phoning to see if…
- I'm phoning to let you know that..
- I'm phoning to tell you that….
3.具體請求
- Could you call (ring, telephone) me back?
- Would you mind….?
4.留下你的聯繫方式（以防萬一）
- My number is...
- You can reach me at….
- Call me at ….
5.收尾
- Thanks a lot
- I'll talk to you later, bye.
在電話中如何涉及姓名大小寫怎麼說？*號、#號怎麼說？免提、靜音如何表達等問題，請閱讀：“ ”
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