Be an Expert in Your Field
Professionals strive to become experts in their field, which sets them apart from the rest of the pack. This can mean continuing your education by taking courses, attending seminars and attaining any related professional designations.
A broad set of skills, from mastering software to clearing jams from the copying machine, adds to the sense that you're an indispensable member of the team.
Maintain Your Poise
A professional must maintain his poise even when facing a difficult situation. For example, if a colleague or client treats you in a belligerent manner, you should not resort to the same type of behavior.
Have Good Phone Etiquette
Your phone etiquette is also an important component of professional behavior. This means identifying yourself by your full name, company and title when you place a call.
Be sure not to dominate the conversation and listen intently to the other party. Return calls in a timely manner and follow-up on any actions you agree to during a conversation。
Strike the Right Tone
During written correspondence, keep your letters brief and to the point. Your tone should be polite and formal without being "stuffy." This also applies to email correspondence.
Be Structured and Organized
A professional can quickly and easily find what is needed. Your work area should be neat and organized, and your briefcase should contain only what is needed for your appointment or presentation.
Own Up to Mistakes
Professionals are accountable for their actions at all times. If you make a mistake, own up to it and try to fix it if possible.
Don't try to place the blame on a colleague. If your company made the mistake, take responsibility and work to resolve the issue.
譯文：
成為你領域的專家
職業人要努力成為他們領域的專家，把自己與其他人區分開來。這就意味著要通過參加課程繼續自己的學業，參加研討會並獲得相關專業資格。從掌握軟件到清除複印機上的卡紙，擁有一整套技能，會讓你覺得自己是團隊中不可或缺的一員。
保持鎮靜
即使面對困難的情況，職業人也必須保持鎮定。比如：如果同事或客戶以交戰的方式對待你，你不應該採取同樣的行為回應。
有良好的電話禮儀
你的電話禮儀也是職業行為的重要組成部分。這意味著當你打電話的時候用你的姓名全名、公司、頭銜來表明你的身份。一定不要主動談話，專心聽對方的話。及時回電，跟進你在談話中同意的任何行動。
用正確的語調
在寫信件的時候，要保持你的信件簡明扼要。你的語氣應該是禮貌和正式的，而不是古板的。這也適用於電子郵件通信。
有組織有條理
一個專業人士可以快速且容易地找到所需的東西。你的工作區域應該整潔有序，你的公文包應該只裝你預約或預約所需的東西。
承認錯誤
職業人總是對自己的行為負責。不要把責任推給同事，如果你的同事犯了錯誤，就要負起責任，努力解決這個問題。
