1.倉庫缺貨，該如何處理？
今天，我繼續給大家分享國外買家郵件溝通技巧。
情景模擬：買家下完單，但是缺貨斷貨，可推薦其他產品或者同意退款,詢問買家意見 。
Dear Valued Customer,
Thank you for your order. The item(s) you ordered is currently out of stock.However, you can select an item(s) of equal value to your order, or request a refund. Please let us know which you prefer. We look forward to hearing from you soon. Thank you.
翻譯：感謝您的訂單。很抱歉通知您，您的訂單目前缺貨。我們建議，您可以挑選其他同等價值的產品或者要求退款。請告訴我們您更偏向於哪種解決辦法。期待您的來信！
2.貨物不包郵，該如何處理？
情景模擬：買家所在的國家地址較偏遠，不能包郵，建議買家補運費 。
Dear Valued Customer,
Thank you for your order. We are sorry that we cannot ship your item(s) via the free shipping method as the address you have provided is located in a remote area. In order for us to ship your item(s) to you as soon as possible, you will need to pay an extra $(付款金額), or you can request a full refund. We are sorry for any inconvenience this may have caused. Please let us know which you prefer. Thank you.
翻譯：感謝您的訂單。我們很抱歉通知您，因為您提供的地址較偏遠，所以我們不提供包郵服務。為了儘快寄出產品，您需要付額外**金額，或者您這邊可以要求全額退款。由此造成的不便，我們深感抱歉。請讓我們知道您更偏向於哪種解決辦法，謝謝。
3.快遞公司的選擇
情景模擬：買家選擇的是DHL發貨，但是賣家只能用E-郵寶或者小包發貨，詢問買家是否願意接受？
Dear Valued Customer,
Thank you for your order. We are sorry that we cannot ship your item(s)via DHL at this point. We can only ship your item(s) via E-packet （或者其他的貨運方式）which usually takes 10-15 business days for delivery. Please let us know as soon as possible if we should proceed with the E-packet shipping method. We look forward to hearing from you soon. Thank you.
翻譯：感謝您的訂單。很抱歉通知您，此時此刻，我們不能通過DHL快遞公司寄走您的產品。我們只能夠通過國際E-郵寶或者或者其他的貨運方式來幫您寄走。僅需10-15個工作日。如果最終選擇國際E-郵寶快遞方式的話，請儘快通知我們，期待您的來信！謝謝
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