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国际SOS招聘差旅风险协调专员
你是否具有国际经验和全球视野，有志在一个真正国际化的平台上领略世界风云变化激荡的力量与魅力？
你是否具有英语、安全、司法、国际关系、差旅等相关背景，愿意学以致用，投身一个全新的专业领域：差旅安全？
你是否想练就眼观六路、耳听八方，同时做七件事的超人本领？如果你感觉自己是块multitasking的料，不妨加入我们。
你是否时常会有扭转乾坤、救人于危难的梦想？我们没法把你变成仗剑天涯的侠客，但可以为你提供化险为夷、解危济困的手段。
你是否是一个动久思静，静久思动的矛盾体？我们为你提供动静咸宜的职业轨迹。
你是否担心工作变成单调的重复，激情在内心枯萎？我们承诺你每天都有新刺激。
你是否还在为选择国企还是外企而苦恼？我们比世界500强更接地气，比很多外企更中国化，比很多国企更国际化。不管你喜欢什么样的企业，我们总有一面合适你。
如果你对上述问题的回答为是，国际SOS的的差旅风险协调专员职位堪称为你量身定制。
国际SOS是全球领先的医疗和安全援助公司。加入我们，你将成为国际差旅安全建议和解决方案的精英团队成员，为全球客户提供服务。
请将简历及期望薪资发送至[email protected]，记得在邮件主题加上职位编号：TCS - Beijing （工作地可选择北京或上海）
A. Overall Purpose of the Job
The Travel Coordinating Specialist (TCS) is responsible to provide day-to-day delivery of high quality written and verbal Mandarin and English language security and crisis management advice and consultancy services to travellers, expatriates and corporate security/HR/risk managers on a routine basis and in response to emergencies. The TRSC will assist in the translation and coordination of translation work of all materials from English to Mandarin and Mandarin to English.
B. Key Responsibilities
Client Support
Together with the Client Liaison Director (China) to man the China Security Desk as required to coordinate the delivery of security services in China including the provision of advice to clients by phone and email, the activation of providers in support of clients and the evacuation of members during a crisis
Develop and maintain close interaction with clients through the provision of advice and assistance and supporting client visits to the Assistance Centre(s). Provide briefings to visitors as part of the visit program. Build confidence in clients through effective delivery and knowledge of regional threat issues
Consistently keep track of case statistics by updating and maintaining the internal case log sheet.
Ensure customer feedback, positive and negative, is captured through the appropriate channels. Maintain awareness of the regional security situation through monitoring our Security Online reports and open sources and through daily interaction with the Regional Security Centre
Deliver Personal Travel Security Awareness Training (PTSAT) sessions to clients in Mandarin or English to ensure they are aware of the services available to them through membership and that they are appropriately prepared to travel
Assist in the delivery of other types of consultancy service to clients as required
Assist in the development and maintenance of internal Country Assessments and Concept of Operations (CONOPS) within the APAC region
Assist in the translation and coordination of translation work of security reports, marketing materials, operational documentation and other information from English to Mandarin and Mandarin to English
Information & Assessments
Scan for, report and escalate security or disruption issues affecting business travellers in line with global reporting thresholds and guidance from Regional Security Information Manager (RSIM) and Coordinating Security Information Manager (CSIMs)
Support the development of our information services by providing input and support to the RSIM, CSIMs and Editors, ensuring that corresponding country and city guides are reviewed as required
Operational Support
On occasion and as required travel to countries of responsibility to assess current situation, local provider capabilities and expanding the existing network of contacts to further support clients
In specific circumstances, be ready to deploy at short notice as part of an Incident Management Team to support clients in crisis situations
Business Development support
Assist business development through support to key client meetings and events as required
Assist in the localization of products and solutions
Personal Development
Build thorough understanding of current events affecting regional / global business travel learn the approach to providing written and verbal travel advice and briefs to clients
To become fully conversant with and follow all systems and procedures required by the Client Liaison Director (China) and RSC APAC, Regional Security Manager Operation and Regional Security Information Manager
To attend regular training courses relating to the work of the Regional Security Centre and other wider security related training as agreed with line management.
C. Job Profile
Required Skills and Knowledge
Interest in international affairs and the global security environment
Excellent written and verbal communication skills
Ability to explain complex situations to a non-expert
Ability to work to tight deadlines and under pressure
IT skills, including Microsoft Office Suite and other applications
Willingness to work outside of normal duty hours, in support of team operations, particularly in times of crisis
International experience (work and personal)
Knowledge of the political and security issues in particular regions
Required Competencies
Working with People. Demonstrates an interest in and understanding of others; Adapts to the team and builds team spirit; Recognizes and rewards the contribution of others; Listens, consults others and communicates proactively; Supports and cares for others; Develops and openly communicates self-insight.
Networking. Thrives in operating within a broad matrix organization and using influencing skills to drive outcomes and keeping virtual team members fully engaged
Presenting & communicating information. Speaks clearly and fluently; Expresses opinions, information and key points of an argument clearly; Makes presentations and undertakes public speaking with skill and confidence; Responds quickly to the needs of an audience and to their reactions and feedback; Projects credibility.
Delivering Results & Meeting Customer Expectations. Focuses on customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical and orderly way; consistently achieves project goals.
Following Instructions & Procedures. Appropriately follows instructions from others without unnecessarily challenging authority; Follows procedures and policies; Keeps to schedules; Arrives punctually for work and meetings; Demonstrates commitment to the organization; Complies with legal obligations and safety requirements of the role.
Coping with Pressure & Setbacks. Works productively in a pressurized environment; Keeps emotions under control during difficult situations; Balances the demands of a work life and a personal life; Maintains a positive outlook at work; Handles criticism well and learns from it.
Desirable Work Experience
Proven experience in travel- or security-related field: military, police, government, NGO, journalism, relevant field of academia
Experience in writing for senior management and business decision-makers
Customer service/ client facing (for example, sales, trainer)
Experience of writing and presentation for a business audience
Additional Critical Qualities
Ability to work to tight deadlines and under pressure
Meticulous attention to detail
Ability to work as part of a team
Ability to learn and adapt to new procedures and operating protocols
Ability to communicate clearly and sensitively with colleagues from different cultures and ethnic backgrounds
Ability to maintain high professional standards at all times
Well-travelled
Qualifications
Degree-level education or equivalent work experience
Required Languages
Native Mandarin speaker
Excellent English (spoken and written)
Other language proficiency desirable
Travel / Rotation Requirements
Reasonable travel, sometimes on urgent request
Flexible working hours when required
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