Expressions
表达
电话用语
Telephone language
[TODD] Todd Billings.
[SALLY] Hi, Todd. This is Sally.
[TODD] Sally. Hey, what’s up? Where are you?
[SALLY] I’m at home.
[TODD] Oh, no. What’s wrong?
[SALLY] I’m sick. I have the flu.
[TODD] You sound awful.
[SALLY] Yeah, I feel really bad. I can’t come to work today.
[TODD] That’s OK. You should stay at home.
[SALLY] Sorry about work.
[TODD] No problem. Listen - call me tomorrow.
[SALLY] OK.
[TODD] And feel better.
[SALLY] Thanks, Todd. Bye.
[TODD] Bye.
电话用语
Telephone language
In formal situations, we use special language for talking on the telephone.
正式场合中，我们使用专门的电话用语。
If you are calling someone at a company, the person may begin by giving the name of the company. Then the person you called will often identify themselves with the words speaking or this is.
如果您给一家公司的某人打电话，他开始可能先说出公司名称，然后接电话的人常常会用短语 speaking 或 this is 表明身份。
ABC Industries. Mary Jacobs speaking.
ABC 工业公司。我是 Mary Jacobs。
ABC Industries. This is Mary Jacobs.
ABC 工业公司。我是 Mary Jacobs。
Identify yourself. You can use the words this is in front of your name, or calling after your name.
表明自己的身份。您可以在您的名字前使用 this is，或在名字后使用 calling。
This is Bill Edwards.
我是 Bill Edwards。
Bill Edwards calling.
我是 Bill Edwards。
If you get a receptionist, identify yourself and use the phrase Can I speak to and the name of the person you want to talk to.
如果电话打到前台，请表明自己的身份，使用短语 Can I speak to，后接您找的人的名字。
A. ABC Industries. How can I help you?
ABC 工业公司。我能为您效劳吗？
B. This is Bill Edwards. Can I speak to Mary Jacobs?
我是 Bill Edwards。我想请 Mary Jacobs 接电话，好吗？
The receptionist may ask you to wait while you are connected.
前台接线员可能会请您等待电话转接。
Just a minute, please.
请稍等。
Sometimes you will get automated voicemail when you call a business. You might hear:
您打电话给企业时，有时会接通自动语音信箱。您可能听到：
Please leave a message after the tone.
听到嘟声后请留言。
We are currently closed. Please call again.
您拨打的用户已关机，请稍后再拨。
KAREN: Good morning. Karen Phillips speaking.
JOYCE: Morning, Karen. It's Joyce Weldon.
KAREN: Joyce...You sound awful. What's wrong?
JOYCE: I'm not feeling very well. I have a bad cold.
KAREN:Oh, I'm sorry to hear that.
JOYCE: Thanks. I'm sorry. but I can't come to work todya.
KAREN: I understand. You should take it easy. Call me tomorrow. Feel better!
Expressions
表达
道歉和接受道歉
Making and accepting apologies
Use phrases with sorry about plus noun to apologize about something.
请使用短语 sorry about 接名词为某事道歉。
Sorry about work.(You are sorry because you had to call in sick to work.)
很抱歉不能上班。
Sorry about your car.(You are sorry because you damaged your friend's car.)
很抱歉您的车出故障了。
Sorry about the meeting. (You are sorry because you missed a meeting.)
很抱歉不能参加会议。
Add the phrase sorry, but to a sentence to apologize for a situation.
在道歉场景中，在句子前加上短语 sorry, but。
Sorry, but I can't come to work today.
很抱歉，但我今天没法来上班。
A: Can you come to the party?
B: Sorry, but I'm sick.
A: Don't worry about it. Feel better!
您能来参加派对吗？
很抱歉，可我生病了。
别担心。早日康复！
Use these expressions to respond to an apology.
请使用这些表达来应答道歉。
No problem.
没问题。
Don't worry about it.
别担心。
It's OK.
没关系。
Can I speak to Todd?
Just a moment , please.
I'm really sorry, but I can't come to work.
I'm sorry about work.
No problem .
Don't worry about it.
I'm really sorry.
我真的很抱歉。
I can't come to work.
我不能来上班。
No problem.
没问题。
I'm sorry about work.
很抱歉没法来上班。
Don't worry about it.
别担心。
I understand.
我理解。
Expressions
表达
使用 what 的表达
Expressions with 'what'
Use what questions to ask about what is happening in a general way. These expressions are common as greetings.
请使用 what 疑问句询问大致发生的情况。这些表达是常用的问候方式。
What's up?
怎么了？
What's happening?
出什么事了？
What's going on?
发生什么事了？
Unless you have something specific to talk about, typical responses to these expressions might be:
如果您没有具体要谈的事情，这些表达的一般回答可能是：
Not much. What's up with you?
还行。您怎么样？
I don't know. What's going on with you?
我不知道。您怎么样？
You can also use what questions to ask about what is happening in a negative situation.
您也可使用 what 疑问句询问现在没有发生的事情。
What's wrong?
出什么问题？
What's the matter?
出什么事了？
What's the problem?
是什么问题？
These questions typically require a more specific response. If you do not want to answer the question, you can say:
这些疑问句一般需要更具体的回答。如果您不想回答问题，您可以说：
Nothing. Don't worry about it.
没事的，别担心。
BILL: Hey, Sarah. What's wrong ?
SARAH: Nothing, Bill. Don't worry about it.
BILL: Really? What's the matter?
SARAH: Well, my sister is very sick .
BILL: Oh, I'm so sorry. What's the problem ?
SARAH: The doctors don't know .
What's up?
最近怎么样？
I'm sick. I have the flu.
我病了，得了流感。
Hey, what's wrong?
嗨，怎么了？
I've got a cold.
我感冒了。
What's the matter?
怎么啦？
Nothing. Don't worry about it.
没什么。不用担心。
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