楚天都市报4月8日讯（记者 肖杨）为积极科学应对新冠疫情给人民群众带来的心理困扰，中共湖北省委教育工委、湖北省教育厅于1月30日组建了由湖北省80多所高校近300名心理健康专家组成的湖北省高校心理健康专家服务队，并开通热线电话4007-027-520，积极为省内外受疫情影响的民众疏导情绪，提供专业温馨的心理支持服务。专家服务队在抗击新冠疫情这个特殊时期，通过信息平台用手机接听热线电话，通过网络发布专业辅导信息，为民众传递这份来自“云端”的爱。
“通过手机热线打，焦虑不安共接纳；微信预约信息化，官方新闻定时刷；负性情绪不要怕，专业队伍来解答。”为便于民众求助，这支专家队伍在相关部门的支持下，探索出五种有效的“云端”互动服务方式：1.可以在每天9:00-21:00通过拨打心理热线4007-027-520联系专家；2.登录“武汉微邻里”微信公众号、楚天都市报“看楚天”APP进行网络求助留言，专家将发送手机短信、一对一电话回复；3.根据预约为医护人员、社区人员、志愿者、居家民众、高校师生等群体开展网络团体辅导；4.利用网络“深入”湖北大学等康复观察中心，为被隔离观察人员提供心理疏导；5.面向外国来华留学生开通QQ（1843023950）平台，提供英语专业心理辅导。专家服务队坚持用“敬业+专业”对待每一个求助电话、每一条留言信息，悉心地为求助者提供专业心理支持，受到了民众的欢迎和信任。此外，专家服务队借助长江云“湖北省心理健康服务平台”发布指导民众心理防疫的《大众心理防疫自助手册》与两套《心理减压操》，在湖北日报、楚天都市报开设“心理抗疫专家行动”专栏，由专家围绕职工复工复产、学生网课困难、毕业生就业压力、职场妈妈困扰等撰写专题辅导文章40余篇，指导民众心理调节，总计浏览量超过200万+。学习强国平台、新华社、人民网、中央广电总台中国之声、新华网、新浪网、央视财经、中国青年报、湖北日报、湖北电视台、楚天都市报、中国科学报、中国教育在线、湖北高校思政网等媒体先后多角度报道，充分肯定了服务队的工作成效。
“虽然你看不到我们的身影，但是只要你勇于联系，就能听到我们爱的声音。”专家服务队热烈欢迎有心理服务需求的民众或各类组织直接联系。个体服务需求可直接拨打4007-027-520热线或在“武汉微邻里”微信公众号心理辅导室、楚天都市报“看楚天”心理辅导室留言；团体辅导服务请添加QQ（2170518575）联系；需要英语交流服务的留学生请通过添加QQ（1843023950）联系。服务队将竭诚为您提供专业的心理公益援助，用心抗疫，为你守候！
以下为英文版：
Psychological battle against pandemic: love from “cloud”, we are here for you
Documentary of mental health expert service team of higher education institutions of Hubei province
In order to respond to the psychological distress brought about by Covid-19 to the people in a scientific way, Educational Work Commission of CPC Hubei Provincial Committee and Department of Education of Hubei Province have established a mental health expert service team of higher education institutions of Hubei province consisting of nearly 300 mental health experts from over 80 higher education institutions of Hubei province and opened up a hotline 4007-027-520. The team is ready to provide psychological support in a professional and warm way to actively channel the sentiments of the people inside and outside the province due to the pandemic impact. During this special period of fighting against the outbreak, the team will answer the hotline with mobile phone through the information platform and publish professional counseling information over the Internet to pass this love from “cloud” to the general public.
“Dial the hotline with mobile phone to let us help you with your anxiety; make an appointment via WeChat and browse official news regularly; don’t worry about negative emotions and a professional team is here to help.” To facilitate the help for the public, this team of experts has developed five effective interactive cloud service methods:
1. Contact an expert by dialing the psychological hotline 4007-027-520 at 9:00-21:00 every day;
2. Log in the WeChat Official Account 武汉微邻里 (Wuhan We-Neighbor), Chutian Metropolis Daily “看楚天 (Kan Chu Tian)” App to leave a message for help and the experts will send text messages via mobile phone for one-to-one phone reply;
3. Group counseling is provided online for medical staff, community workers, volunteers, home residents, college teachers and students, and other groups, after an appointment is made;
4. The network is used to go deep to Hubei University and other rehabilitation observation centers to provide psychological counseling for the people in quarantine;
5. A QQ (1843023950) platform is opened up for foreign students in China to get professional psychological counseling in English.
The expert service team, welcomed and trusted by the people, is committed to treating every help-seeking call and every message with “dedication + professionalism” and provides professional psychological support to those who seek for help. In addition, with the help of the Self-help Manual of Public Psychological Preparation for Epidemic Prevention and two sets of Psychological Stress Release Exercises published on the “Hubei Mental Health Service Platform” on Hubei Official News and Administration APP “长江云 (Chang Jiang Yun)”, the team opened up an Anti-epidemic Expert Action column in Hubei Daily and Chutian Metropolis Daily. The experts have written more than 40 special counseling articles on resumption of work, student’s difficulties in taking online classes, graduate employment pressure, working moms’ trouble, and more, to guide the public to adjust the mind. The number of views has exceeded 2 million in total. Xuexi.cn, Xinhua News Agency, people.cn, Voice of China of CMG, Xinhua Network, Sina, CCTV Finance channel, China Youth Daily, Hubei Daily, Hubei TV, Chutian Metropolis Daily, China Science Daily, China Education Online, Ideological and Political Education Network of Higher Education Institutions of Hubei Province, and other media have reported from multiple perspectives and, fully acknowledged the performance of the service team.
“You cannot see us, but you can hear the voice of love only when you reach out with courage”. The expert service team warmly welcomes the public or any organization with the need of psychological service to directly contact the team. Individuals may dial the hotline 4007-027-520 or leave a message in the psychological counseling room of the WeChat Official Account “武汉微邻里 (Wuhan We-Neighbor)” or the psychological counseling room “看楚天 (Kan Chu Tian)” of Chutian Metropolis Daily. Groups may add QQ 2170518575 for counseling demand. Overseas students in need of communication in English may contact via QQ 1843023950. The team will go all out to provide professional psychological assistance free of charge. We fight against the pandemic with devotion and we are here for you!
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